Frequently Asked Questions2019-06-03T11:56:19-04:00

Frequently Asked Questions

What sizes are your candles?2019-07-17T06:57:08-04:00

We offer our luxury candles in three sizes: small (8 oz), medium (28 oz) and large (80 oz). We are sure that one of our sizes will be a perfect fit for your space.

What should I do if my items are damaged during shipping?2020-01-14T10:06:04-05:00

When your order arrives, please inspect it for any damage that may have occurred during shipment. The shipping container may show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at info@evoaura.com for a replacement. Please include your order number, email address and phone number, and keep all shipping and packing materials that arrived with your order.

What is your return policy?2020-07-11T18:56:52-04:00

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your Evolution Aura purchase, please contact us at info@evoaura.com so that we may remedy the situation. Our primary concern is to ensure that each of our customers is satisfied.

When will my credit card be charged?2019-06-03T11:41:00-04:00

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

What payment methods can I use?2019-06-03T09:54:37-04:00

We accept all major credit cards: Visa, American Express, Mastercard and Discover.

How can I carry Evolution Aura at my store or boutique?2019-06-03T09:50:21-04:00

If you are interested in carrying Evolution Aura products at your store or boutique, please complete and submit our contact form. A member of our team will contact you once we have reviewed your submission.

How do I purchase or use Evolution Aura gift cards?2019-06-03T12:04:35-04:00

You can purchase physical or electronic gift cards here. Physical gift cards will be mailed to the recipient’s mailing address. Electronic gift cards will be ent via email.

To use an e-gift card or a physical gift card, enter the gift card number in your cart during checkout.